Dear Valued Clients,
The safety, health and well-being of our Urban Paws family – clients, staff and beloved canines are critically important to us. We are currently monitoring the COVID-19 situation and would like to take this opportunity to inform you of our contingency plans.
For clients, if you are experiencing any of the symptoms or are not feeling well prior to sending your dog to one of our facilities, please let us know. Arrangements can be made for in home pick up via our pet taxi service. This also applies to all our services, including out of centre services such as dog walking & in-home pet visits.
To ensure we adopt best practices to stop the spread: Our staff have been informed to remain at home, if they are not feeling well and to self-quarantine if they have recently travelled overseas or are exhibiting any symptoms of the virus.
At our facilities, we are taking extra steps on top of our standard cleaning procedures in accordance to the Code of Practice for the Operation of Boarding Establishments, by increasing routine sanitisation schedules to areas that are deemed high traffic, i.e. reception, toilets, walkways and staff room.
Additionally, we have added this link here from the Centre of Disease Control (CDC) regarding pets and the virus. Please see the section on COVID-19 and animals. To date, the CDC has not received any reports of pets or other animals becoming sick from COVID-19 and there is no evidence that companion animals, including pets, can spread COVID-19.
In these challenging times, we have to remain vigilant and focused on keeping safe. It is also important and highly recommended that your pet does not deviate from its usual schedule, and we want to ensure you that the best care will be provided for your beloved fur family whilst with us during these unfamiliar circumstances.
Thank you for your continued support and trust in us. Without clients like you, we would not be in the business we are in today, and we are incredibly grateful to you all!
If you have any questions or concerns, please do not hesitate to contact us.
Melinda & Roger
Urban Paws PTY LTD