About Us

Our Story…

Urban Paws is owned by husband/wife team and animal enthusiasts Roger & Melinda.  A unique Melbourne business which specialises in a variety of services for every pet owner’s loyal companion. Our goal is a simple one… to share our love, expertise, and compassion for animals by providing exceptional care for your pet as if they were our own. Our range of services include doggy daycare, in-home pet sitting (cats included), dog walking and dog grooming.

Our name was inspired when we realised there was a need to provide premium pet care services for our  furry ‘city dwellers’. Being pet owners ourselves, we weren’t fans of the kennels and catteries which lacked the personalised attention we so desperately wanted for our own pets in our absence. We just knew there had to be a better option that would give our pets the one-on-one attention they needed whilst enabling them to continue their daily routine.

Our quest for something better led us to the concept of bringing the care into the comfort of your pet’s own home. In 2009 we founded Urban Paws, offering both a very personal, yet professional, pet sitting and dog walking service. Our business ethics and exceptional care have since allowed us to service over 400 clients, many of whom have become frequent customers. Today, Urban Paws not only offers the original services of dog walking, pet sitting and dog grooming, but has branched out to include dog day care  in our registered cage free dog facility in Yarraville.

We invite you and your loyal companion to experience the love and care from our highly qualified staff of animal caregivers. We guarantee that on your first visit you will discover what we are all about, along with the specialised pet care we provide. Pets are like family and they deserve the very best care – whether you are down the street running an errand or away from home for an extended period of time. You can rest assured, when you come to Urban Paws for any of our services…you will be surrounded by people who are passionate about what they do and whose only priority will be the well-being of your precious pet.

Melinda (Owner/Founder)

 

Melinda and Marli at Urban Paws Doggy Day care

Melinda & Marli

Melinda’s professional expertise with animals began when she landed a job at a dog grooming salon as an understudy. It was in this position she gained valuable experience, and has since attended certified grooming courses to hone her skills and knowledge. A testament to her gentle & approachable nature, Melinda has become a much sought after pet sitter since co-founding Urban Paws with her partner, Roger. In between her grooming & pet care appointments, she is also responsible for organising our booking & enquiries.

 

Roger (Owner/Founder)

 

Roger and Reno in the rubber area at Urban Paws dog daycare facility.

Roger & Reno

Roger’s childhood affinity towards animals, especially dogs, has led to him following his true passion of becoming a dynamic part of the pet care industry. An experienced dog handler & caregiver, Roger has a keen understanding of the needs of his canine compatriots, together with a gift for communicating with them. By guiding them towards more desirable behavior, he is able to create a happier, more confident animal. Roger is a strong believer in promoting responsible ownership by providing leadership & balance in the lives of dogs.

 

Wendy (Reception/Head of Cuddles/Pet sitter)

 

Wendy works at our dog day care centre and does pet sitting as well

Wendy & Daisy

Wendy’s passion for animals and their well-being is a genuine asset to Urban Paws. Her experience with volunteering at Pet’s Haven, together with her support of organisations such as the Bali Animal Refuge Centre, and Oscar’s Law, enables her to share her sensitivity and commitment with our clientele. Wendy is also the owner of three dogs, one of whom is a rescue from Pet’s Haven, and has been trained in canine and feline first aid. Her many roles at Urban Paws include greeting our clients in reception, customer service, administration and pet sitting.

 

Cecilia (Lead dog walker/Pet sitter/Daycare attendant)

 

Cecilia is our dog walking and pet sitting extraordinare!

Cecilia & Poppy

Cecilia truly has a love for all animals, evident from owning not only dogs and cats, but also chickens, rabbits, ferrets, parrots, even mice. Her adoration for animals has been nurtured over the years by her roles as a rescue volunteer, foster caretaker, and farm hand. Cecilia’s previous experience includes working in a grooming shop, as a pet care assistant, and as an animal attendant at a kennel and daycare. She presently works as one of our daycare attendants and pet sitters, and is studying Animal Technology. Cecilia can also be found ‘leading the pack’ as our primary dog walker, along with her trusty (rescued) sidekick Sophie… who insist on accompanying her on all her walks.

 


Jess (Daycare attendant/grooming assistant)

 

Jess has years of experience in the dog day care industry.

Jess & Phil

Jess brings over 5 years experience of working with animals to Urban Paws from her previous employment at a pet care facility. In spite of her hearing impairment, Jess truly has a unique gift for communicating with our canine clientele. She has a deep love for all animals and is the proud owner of a gorgeous black Labrador, Tess. As head of our games department, Jess can be found overseeing playtime and socialising with our furry guests. In an effort to expand her skills in the pet care industry, Jess has recently started working in our dog grooming area, and has revealed quite a talent for creating some very stylish work upon the grooming table.

 

Aimee (Dog walker/Pet sitter)

 

Aimee loves her job and can be found dog walking and pet sitting our four legged clients.

Aimee & Marley

Even as a young girl, Aimee felt a deep compassion for all animals large and small. As well as being a loving owner of dogs, she has had guinea pigs and rabbits as pets too. Her early devotion to animals motivated her to become an advocate for animal welfare rights and a junior RSPCA member at a very young age. She has also sponsored a baby elephant orphan in Africa and actively volunteers at Pet’s Haven, a pro-life animal shelter in Woodend. Aimee’s most memorable experience working with animals thus far has been the month she spent volunteering on a wildlife sanctuary in South Africa. As an important member of the Urban Paws team, Aimee’s responsibilities include pet sitting and dog walking.

 

Tanya(Pet Sitter)

 

Tanya and Sadye out on the dog run at Urban Paws doggy day care centre.

Tanya & Sadye

As one of Urban Paws original pet care team members, Tanya brings an abundance of experience and understanding of animals to her role as pet sitter, and as a fill-in daycare attendant. Her diverse background encompasses working as a kennel animal attendant, a pet shop assistant, an employee at a daycare facility, even as a stable hand/strapper at Caufield Racecourse. Tanya’s commitment to caring for animals inspired her to become a veterinary nurse – a position which she has enjoyed immensely for the past four years. Tanya is the proud and loving owner of three dogs, a cat, a parrot, and a horse.

 

Lauren (Pet Sitter)

 

Lauren loves pet sitting and looks after a few of our regular clients.

Lauren & Gus

As far back as she can remember, Lauren has always had a great affection, as well as a fascination for, animals of any type. Growing up in a pet-free home, she always knew that as an adult, her own home would be filled with the pets she had always longed for. Lauren has stayed true to her calling and is the caring owner of Koopa – a Rhodesian Ridgeback cross, two cats -Tiger and Missy, two rescued guinea pigs Maggie and Jessie, and a rabbit she fondly calls Pugzly. Her love and enthusiasm for her work with Urban Paws is appreciated by all of our pet clients lucky enough to be in her care.